END OF YEAR SALE HAS STARTED

Customer Service

Shipping

DOMESTIC DELIVERY (AUSTRALIA)

We charge a flat rate of $20 to ship your order.

Small - Medium Parcels: All orders shipped within Australia will be sent out using Australia Post via the Express Post network. Express Post guarantees next business day delivery for all metropolitan areas within the Express Post Delivery network in Australia. For regional areas, delivery will take between 2-3 business days. Your signature will be requested upon delivery.

Large Parcels: All large parcels will be sent using regular post with insurance and signature on delivery.  Delivery will take between 3-6 business days.

Orders received by 1pm AWST on a business day and pending credit verification, will be dispatched on that business day. If your order is placed after 1pm AWST, it will be dispatched the following business day.  Orders made on a Saturday, Sunday or Public Holiday will be dispatched on the following business day. Orders will be shipped within 24 hours pending credit verification. During sales and peak times there may be delivery delays and our Customer Service will keep you informed. 

CULTSTATUS dispatches all orders from Perth , therefore if we receive your order on a  WA Public Holiday, it will not be processed until the following day.

Please note that we require a signature on delivery for the receipt of your order.

If no one is at your shipping address when the attempted delivery is made, then they will leave a note with details for collection from your local Post Office (Identification will be required). 

A tracking number and web link will be emailed to you as soon as the item is dispatched. 

If you do not receive your order in the time frame specified, please contact us on +61 (08) 9481 8886 or email us at orders@cultstatus.com.au

 

INTERNATIONAL DELIVERY 

For customers that live outside of Australia, your order will be shipped by a courier shipping service which provides a tracking number and insurance for your package. International orders will have an approximate delivery time-frame of 3-5 business days, depending upon your location.

We charge a $50 flat rate for shipping outside Australia.

Orders are dispatched following the successful processing of your bank and address details. This process which ensures your safety and ours against credit card fraud, and can take up to 48hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped and the tracking number which will allow you to monitor your parcel. 

When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Prices displayed on the website are DDU (Delivery Duty Unpaid), they are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we recommend that you contact your local customs authority for further information on this matter. 

Your order will require a signature upon delivery. We cannot re-direct parcels.  

Unfortunately we cannot provide a specific delivery time but please allow between 3 -5 business days for delivery. Please bear in mind that delays beyond our control can occur in customs, especially where taxes are assessed and payable.  

If you do not receive your order in the time-frame specified, please contact us on +61 (08) 9481 8886 or email us at orders@cultstatus.com.au

 

WRONG ADDRESS, NON RECEIVED GOODS & RETURNS 

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package. 

 

HOW DO I TRACK MY ORDER?

A shipment confirmation will be emailed to you once your order has been  dispatched. This confirmation will have the tracking number for your shipment. You can use this number on the linked website to track the location of your order.

 

 

Online Returns Policy

If you would like to return or exchange your purchase, our return policy is outlined below.

Items must be returned in new & unused condition and in the original packaging with all tags attached. We do not accept returns without the cultstatus.com.au return swing tag. Returns that are damaged, marked or altered will not be accepted and may be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. 

Shoes must be returned with all original packaging including undamaged boxes. We are unable to accept returns without boxes or with scratched or dirty soles. We advise that when trying on shoes you should try them on the carpeted surfaces only, until you are certain that you will be keeping them.

Items can be returned for an exchange or a refund (available for online purchases only). Final sale products (discounted 50% or more) cannot be returned unless faulty.

Subject the above conditions, you have 10 days from the order's delivery date to return the goods to the store  for an exchange or refund. In order to process your return, we must receive your return request within 5 days of you receiving your item.  Items received outside this period will not be accepted.

Returns must be shipped back to us with a tracking number. The cost of return shipping is your responsibility.

Shipping charges or any related expenses (custom fees, duties etc) cannot be refunded. 

Any returns received without a Returns Merchandise Authorisation (RMA) or that do not comply with the above may be denied at the discretion of CULTSTATUS.

 

HOW DO I RETURN AN ITEM?

To return the item simply follow these steps:

If you would like to return or exchange your purchase for any reason (subject to the above conditions), please follow the returns procedure below:

Email us at orders@cultstatus.com.au to obtain Returns Merchandise Authorisation (RMA) number, quoting your order number. You must notify us of the reason for the return and if you require an exchange or refund (available for online purchases only).

We will send you an email with the RMA number to authorise the return. Please then print out a copy of this email and include it with your return. 

 

AUSTRALIAN RETURNS: We recommend Australian customers to send returns by Platinum Australia Post or Express Post with Signature on delivery with insurance or use a recognised courier with tracking number. Please use an express service to ensure your item is received within the accepted time-frame.

INTERNATIONAL RETURNS: For our international customers we request that you send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from outside Australia is payable by the sender.

  

        Please return your goods to;

             CULTSTATUS (RM)

             66 KING ST

             PERTH  WA  6000 AUSTRALIA             

 

You will be notified by email once your return has been received and processed. All successfully returned items will be credited to the account used to originally purchase the items, less the original shipping charges which will not be refunded(except when a product is faulty).

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: 

Email: orders@cultstatus.com.au

 

 

FAULTY ITEMS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. 

In accordance with Consumer Affairs, where possible, we will offer to repair faulty items.

In most cases, we will liaise with the brand in question for technical assessment. In some cases the item may need to be returned to the manufacturer overseas to carry out the necessary assessment and repair.  

If you have any queries on this issue please do not hesitate to contact us on the details below: 

Email: orders@cultstatus.com.au

 

'CONTACT TO PURCHASE" ITEMS

Due to exclusivity, there are some items on this site which cannot be purchased directly through the shopping cart.

For these items, please click the "CONTACT US" tab and complete the details requested on this enquiry form. A specialist for the product in question will then be in touch with you in connection with your request, and will be able to provide you with personalised assistance on the item and to complete you order.

 

GIFT VOUCHERS 

Gift cards can be sent direct to the recipient or posted to your address so you can give it to them in person. Please contact customer service at orders@cultstatus.com.au for further information.  

 

Terms and Conditions

This Website is owned and operated by Cultstatus Pty Ltd (ABN 13 113512397), trading as CULTSTATUS.

The following Terms and Conditions, our Privacy Policy and any other terms and conditions and policies which you may find throughout our Site in connection with functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively constitute the rules that govern usage of the Site and the products and services provided therein (collectively "Terms and Conditions").

By accessing or using this Site in any manner, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must immediately cease using the Site. 

Changes to Terms and Conditions

CULTSTATUS reserves the right to alter and change these Terms and Conditions from time to time, without notice. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered. Please read the Terms and Conditions before placing any order online. In the event of change(s) to these Terms and Conditions that you do not agree with, you must immediately stop using the Site.

Electronic Communications

When you use any CULTSTATUS online communication services, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Copyright / No Commercial Use

The information on this Site is protected under Australian and international copyright laws. All content included in or made available through any CULTSTATUS service, such as text, photo, graphics, images, audio/video clips and data compilations, is the property of CULTSTATUS. 

Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download images, documents, audio and video found on the website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Site. 

All trademarks, brands and names appearing on this Site are the property of their respective owners.

REGISTRATION

To use some of the services or features made available to you on this Site, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects as prompted through the Site’s registration. Should any of your registration information change, please notify us immediately at the following e-mail address orders@cultstatus.com.au   We may also change registration requirements from time to time.

CULTSTATUS has the right to suspend or terminate your account and refuse all current or future use of the Site. If you use the Site, you are entirely responsible for maintaining the confidentiality of your access including but not limited to, your account registration, password and restricting access for any person other than yourself, to your computer. You agree that you accept responsibility for any and all activity that occurs under use of your account and password. As a strict security measure, we advise you to LOG OUT of your account after each use to avoid unauthorised use. You must notify us at orders@cultstatus.com.au immediately if any breach of security or unauthorised use of your account is detected.

Making a purchase / Acceptance of order

When you order an item from CULTSTATUS.COM.AU you are offering to buy it for the price stated, subject to these Terms. 

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from CULTSTATUS. 

Unless you cancel your order OR we have notified you that we do not accept your order, acceptance of your order and completion of the contract between you and CULTSTATUS will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.  The sale contract is therefore concluded in WA, Australia.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.  We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.

By making an offer to purchase merchandise, you expressly authorise us to perform credit checks, and agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks.

CULTSTATUS reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

CULTSTATUS reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

 

PRICING POLICY

Prices shown on the site are in AUD. 

Customers buying from outside Australia may also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. If you are a customer whose credit card is not denominated in AUD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

INSURANCE AND DELIVERY

CULTSTATUS insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.  

Delivery to countries outside Australia may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

 

Disclaimer

The materials and information provided on this Site and related communications are provided 'as is' and except to the extent required by law, without any implied or express warranties or conditions of any kind, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. 

The information on the website is for general information purposes only and does not constitute as advice. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

These Terms and Conditions are effective until terminated by CULTSTATUS. CULTSATUS may terminate this agreement and your access to the Site at any time without notice. In the event of termination, you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.

 

Security of Information

CULTSTATUS uses Secure Socket Layer (SSL) technology to make your shopping experience safe and secure. This encrypts and protects the data you send to us over the internet. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

 

Termination of Access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

 

Governing Law

These terms and conditions shall be governed by and construed exclusively in accordance with the laws in force in Western Australia  and the Commonwealth of Australia. The Site is available only to people who can form legally binding contracts under applicable law.

Please contact customer service at orders@cultstatus.com.au for further information.  

For all enquiries, including orders and returns, customer care, press and media and general enquiries, please contact:

T: (61-8) 9481 8886
E: info@cultstatus.com.au